- NarsCars
- The terms of rental
The terms of rental
NarsCars rental rules
- The terms of rental
- Add. services
Driver requirements
- Age: 21 or older.
- Driving experience: at least 2 years.
- Drivers under 21 or with less than 2 years of experience can rent a car with a double deposit.
Required documents
- Ukrainian citizens: passport or ID card, driving licence and tax number (IPN).
- Foreign citizens: national passport and an international driving permit, or a national driving licence with the name in Latin letters.
- Paperless: the contract is completed online and signed on your smartphone; documents can be shared via Diia or sent electronically. No need to visit the office to sign.
Mileage limit
- Daily limit: 300 km, counted over the whole rental period, up to 4,500 km per month.
- Each kilometre over the limit is charged extra at company rates.
- For no limits, add Unlimited Mileage: €25 per day, up to €125 per rental.
Payment
- Prices on the website are in euros; payment is made in hryvnias at the commercial exchange rate.
- Visa and Mastercard, including cards issued by foreign banks, Apple Pay and Google Pay.
- Payment by invoice. For companies: bank transfer with VAT and a bilingual contract; closing documents for accounting (invoice, act) are sent electronically.
- Cash is not accepted. The full rental is paid before the trip starts.
- Booking online on the website is 10% cheaper.
Deposit and Full Protection
- Deposit: from €400 depending on the car class. The amount is blocked on your card in hryvnias and is not charged; it is released right after the car is returned, and when the funds become available again depends on your bank.
- With the Full Protection package, no car deposit is needed: only a refundable security deposit of €100 (€1,000 for premium class) is blocked. It covers traffic fines and other compensation under the contract.
- Without Full Protection, in case of an accident the deposit is retained as a penalty under the rental contract. More on the Full Protection page.
In case of an accident or damage
- Do not leave the scene, call the police on 112, and notify the insurance company and NarsCars.
- If the incident is not officially recorded, the renter is fully liable for the damaged car, even with Full Protection.
Who can drive
- Only a driver named in the contract and holding a licence of the right category may drive.
- If two people will drive, the second driver is added to the contract with the Additional Driver service.
Pick-up and return
- At NarsCars offices: daily 9:00–18:00. Rental locations >
- Delivery to an address, hotel or railway station is paid: €45 within the city. Pick-up and return between 18:00 and 9:00 by arrangement, €45.
- You can return the car in another city with the One Way service.
- The car is handed over clean with a full tank and is returned with a full tank.
- Running a little late? The first 2 hours after the agreed return time are free. If you need longer — for example, because of an air raid alert — just call your manager and we will extend the rental by another day at your rate. Want to extend your rental? Let your manager know a day in advance so we can keep the car for you.
Where you can drive
- Within government-controlled territory of Ukraine. You may not enter combat zones, temporarily occupied territories, or come within 50 km of them; this is a condition of the rental contract.
- To EU countries and Moldova with the Travel Abroad service (from €250), with the car returned to Ukraine only. Book at least 3–4 days in advance.
Cancellation
- You can change or cancel your booking free of charge at any time before pick-up.
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