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How to book a car?
Is there a mileage limit when renting a car?
The daily mileage limit is 300 km, but not more than 4500 km per month. In case of overrun, each kilometer is paid additionally according to the company's tariffs;
IMPORTANT! The tenant can order the "Unlimited mileage" service so as not to limit himself in kilometers. The cost of the service is according to the tariffs of the company.
How can i pay for NarsCars car rental?
Visa/Mastercard payment cards
Cashless payment with VAT
Apple Pay and Google Pay
Drivers who issue cars always have wireless payment terminals with them.
Cancel Reservation
You can change/cancel your booking free of charge.
How can I book/rent a car?
You can book a car on our website using a 24-hour booking form, or you can use the help of our telephone consultant from 09:00 to 18:00, who will gladly accept a car reservation from the selected price group and offer the best for your needs.
What documents are needed to rent a car?
Passport
Driver's license
TIN (for citizens of Ukraine)
What are the conditions for renting a car?
The person renting a car must have a valid driver's license, driving experience of at least 2 years, and at least 21 years of age.
For how long can I rent a car?
You can rent a car for any period. By booking a car for more days, you will receive more favorable rental conditions.
But you must notify the company in advance (at least 2 days before the end of the rental period) about the extension of the rental in a way convenient for you - by phone or via messengers.
What is the fuel policy and possible surcharges?
Cars rented from NarsCars are issued with a full tank of fuel, and the rented car must be returned with the same level of fuel.
It is possible to return the car with less fuel in the tank than when the car was picked up, but this implies the need to pay for the difference in the amount of fuel.
What types of insurance are offered and are they mandatory?
Insurance is included in the price. All cars are insured according to the legislation of Ukraine.
Your maximum liability in case of damage to the car or an accident is the amount of the deposit. For this, all terms of the agreement must be met.
You can rent cars with the "Full Protection" service (without deposit) and reduce your risks. Purchasing the "Full Protection" service is not mandatory.
Is it possible to rent a car without a deposit?
Yes, by using the “Full Protection“ service. You will be able to reduce your financial risks and not be responsible for damage to the car (provided that all terms of the contract are met).
More details about the "Full Protection" service.
Do I need to make a deposit and how is it returned?
Along with the rental payment, the client is required to make a deposit (security deposit) for the car. It must be paid using a bank card. Please note that the money is not withdrawn from the card, but only blocked. Upon expiration of the rental period and in the absence of violations of the agreement, the client receives the entire security deposit back.
The amount of the security deposit depends on the class of the car.
We recommend renting with Full Protection (no security deposit).
Read how to rent a car without a security deposit in the "Full Protection" section.
Is it possible to travel outside the region or country?
Clients of our company have the right to freely use rented cars throughout Ukraine, except for Donetsk, Luhansk, Zaporizhia, Sumy, Kherson regions and the Autonomous Republic of Crimea.
Travel abroad is possible, only to EU countries. To clarify the conditions for traveling abroad, contact us in any convenient way.
How much does it cost to register an additional driver?
NarsCars allows renting a car with an additional driver/drivers. To do this, you must pay for the “Additional Driver” service for each additional driver you plan to register.
Currently, the price of the service is €20 per day (but not more than €100 per rental).
Is roadside assistance included and how can I call it?
Yes, our managers are always ready to help with problems that have arisen with the car! There is no additional charge for this.
To contact us, you must call the company's phone number +38097 120 7318 or write to any messenger listed in the company's contacts.
What happens if I return the car late?
NarsCars allows its customers to be slightly late for good reasons.
However, for a delay of more than 2 hours, a fee of an additional day of rental and additional services will be charged.
Let’s take a look at the criteria for choosing a car hire service in Odessa: fleet, insurance, deposit, and delivery to the seaside and the airport. A comparison of services and a checklist.
A comparison of the actual costs of owning a car and renting one shows that depreciation and ongoing maintenance costs often exceed the cost of renting. If you use your car less than three times a week, switching to a service model can save you up to 40% of your budget, while avoiding the risks of depreciation and repairs.
The choice between car sharing and daily rental depends on the duration of the trip, as after 3 hours and 20 minutes of use, traditional rental becomes 40–60% more cost-effective. Detailed calculation of rates and hidden fees helps to avoid financial pitfalls when planning urban or interurban routes.
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Car hire in Ukraine
Car hire is ideal for business trips to other cities, tourist itineraries across several regions, or as a replacement for your own car whilst it is being repaired. The service is provided by NarsCars, a company that has been operating in the market for around 10 years and has a fleet of over 180 cars, all less than 5 years old — ranging from economy class to executive saloons, SUVs and electric vehicles. Bookings are made online, and documents can be shared via the ‘Diya’ service.
Cities where you can hire a car
Car hire is available in Kyiv, Odesa, Dnipro, Lviv, Kharkiv, Poltava and other towns and cities. A full list of collection points, including addresses and opening hours, is published on the page — all cities and hire locations.
The terms and conditions of the contract are standard across the entire network, so you can collect a car in one city and return it in another — to do this, select the ‘One Way’ option when booking and agree on the rate. The car can be returned to an office, a railway station, a hotel or any specified address.
The service covers the whole of Ukraine, with the exception of the Donetsk, Luhansk, Zaporizhzhia, Sumy and Kherson regions, and the Autonomous Republic of Crimea. Travel abroad must be agreed separately and is only available to EU countries.
Car classes and their suitability
NarsCars offers ten car hire classes:
- economy — Skoda Fabia, MG ZS, VW Polo with fuel consumption of 5–7 l/100 km, available with manual or automatic transmission;
- mid-range — Toyota Corolla, Mazda 3 with automatic transmission and fuel consumption of 6–8 l/100 km;
- executive — Toyota Camry, VW Passat with leather interior and enhanced sound insulation;
- SUV — Toyota RAV4 Hybrid, Hyundai Tucson, MG HS with 4×4 all-wheel drive and ground clearance from 200 mm;
- minivan — Peugeot Traveller, VW T6 with 7–9 seats and an extended boot;
- premium — Mercedes E-Class, BMW X5 with extended specification;
- electric cars — Nissan Leaf, Tesla Model S, VW ID.4 with a range of 250–500 km on a single charge;
- Commercial — Nissan NV1500, VW Transporter with a load capacity of up to 1.2 tonnes;
- pick-up — Ford Ranger, Toyota Hilux with a ladder-frame chassis and four-wheel drive;
- convertibles — Audi TT Cabrio, Ford Mustang Cabrio with a folding soft top and power output from 188 l.s.
You can choose a car to hire yourself using the catalogue on the narscars.com.ua website, or contact our managers — they will help you select a model suited to your needs, calculate the hire cost and suggest suitable options.
Rental periods: by the day, by the week, by the month
Daily car hire is the standard option, with a minimum hire period of one day. A return delay of up to 2 hours is free of charge; any delay beyond this is charged at the full daily rate. The rate includes mileage of up to 300 km, comprehensive insurance (CASCO) and third-party liability insurance (OSAGO), as well as roadside assistance.
Daily car hire is popular for business trips lasting 2–5 days, wedding celebrations, family outings out of town, and as a replacement for a personal car whilst it is being repaired.
As the hire period increases, the daily rate decreases: the rate for 4–9 days is lower than for 1–3 days; from 10 days onwards, a further reduction applies; and long-term hire of 26 days or more is charged at the lowest rate in the entire price list. Throughout the term of the long-term contract, NarsCars is responsible for vehicle maintenance — scheduled servicing is carried out every 10,000 km, and whilst the car is being repaired, the customer is provided with a replacement vehicle of the same class. The monthly mileage limit is 4,500 km; however, the ‘Unlimited Mileage’ option removes all mileage restrictions for the entire term.
Lease without a deposit: ‘Full Protection’
Under the standard procedure, a security deposit is blocked on the customer’s bank card, but no funds are actually debited. Once the car is returned undamaged, the block is lifted on the same day.
Car hire without a large security deposit is available when you take out the ‘Full Cover’ (Super Top Cover LDW) option. Instead of the standard security deposit, a $100 guarantee deposit is required, which covers only traffic fines and a low fuel level upon return.
Coverage includes bodywork damage, accidents, theft, tyres and windows; car washing is included in the package, and cover against military risks is also provided. However, the insurance is only valid if the following procedure is followed: in the event of any damage, the driver must not leave the scene of the incident, must call the police on 102, contact the insurance company and notify NarsCars.
Car hire with or without a driver
Car hire without a driver is suitable for business and leisure trips. The daily mileage limit is 300 km, and for longer journeys, the ‘Additional Driver’ option can be added, which allows a second passenger to take the wheel.
A separate service is available to businesses: car hire with a driver. The driver is a professional with at least five years’ experience; waiting time between stops is included in the fare, and the car class is selected to suit the task. Hourly car hire is also available for transfers and one-off journeys around the city.
Who can hire: age, driving experience, documents
Any driver aged 21 or over can sign a contract, provided they have at least 2 years’ driving experience.
Ukrainian citizens will need three documents:
- passport or ID card;
- a driving licence;
- tax identification number (INN).
Foreign customers need only provide a national passport and a driving licence on which their first name and surname are written in the Latin alphabet.
A full list of rental terms and conditions is available on the website. Payment must be made in full for the entire rental period before the start of the journey. We accept Visa/Mastercard, Apple Pay and Google Pay; for business customers, bank transfers including VAT are available.
What determines the rental price
The car class determines the base rate, ranging from economy to premium; the hire period reduces the daily rate with each subsequent tariff period; and during the summer months and on public holidays, demand increases the rate. Additional options — ‘Full Cover’, unlimited mileage, and a second driver — add fixed surcharges to the rate.
Booking online reduces the base rate by 10% for all classes. Corporate clients can find specific terms and conditions on the ‘Car hire for business’ page, whilst a list of all surcharges and options is available in the ‘Cost of services and options’ section.
How to book a car
The whole process consists of four steps:
- Selecting a car and dates. The website features a catalogue showing current availability for each city. The customer selects the class, make and rental period.
- Confirming the booking. You can make a booking on the website, via the call centre on 067 120-73-18 (daily from 09:00 to 19:00) or via a messaging app. Once confirmed, the car is reserved for the customer for the specified dates. If plans change, the booking can be cancelled or rescheduled free of charge at any time before the car is collected.
- Signing the contract and collecting the car. Documents are signed directly from your smartphone. Upon collection, the customer inspects the bodywork and interior together with the manager, after which both parties record the condition of the car in a handover report. The car is handed over with a full tank of fuel, a full set of documents and the keys.
- The journey and return. Customer support is available throughout the entire hire period — you can get in touch by phone, via the website or through a messaging app. The car is returned with a full tank at the agreed time and place. If necessary, the hire period can be extended — simply notify the manager in advance.
Why NarsCars
The company has been operating in the market for around 10 years and has a fleet of over 180 vehicles across more than 20 cities in Ukraine. During this time, customers have left over 1,270 reviews on Google with a rating of 4.9, whilst the rating on Trustpilot stands at 4.5.
All vehicles are insured under comprehensive (CASCO) and third-party liability (OSAGO) policies. Full cover removes the need for a large deposit and also covers damage, accidents and theft. Customer support is available daily via chat, Telegram, Viber and WhatsApp.
Car rental prices in Ukraine
| Car brand and model | Car rental price |
|---|---|
| Volkswagen Tiguan 2026 | from 53 € / per day |
| Suzuki S-Cross | from 36 € / per day |
| Volkswagen T-Roc | from 41 € / per day |
| Ford Kuga | from 45 € / per day |
| MG ZS | from 25 € / per day |
| Toyota RAV 4 Hybrid | from 53 € / per day |