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How to book a car?
Is there a mileage limit when renting a car?
The limit is 300 km per day and up to 4,500 km per month; extra kilometres are charged at the tariff rate. Driving a lot? Choose Unlimited Mileage — €25 per day, capped at €125 for the whole rental.
How can I pay for NarsCars car rental?
By Visa/Mastercard, Apple Pay or Google Pay, or by bank transfer: with VAT for companies, and an invoice without VAT for non-VAT-registered organisations. Our managers who hand over cars always carry card terminals.
Can I cancel or change my booking?
Free of charge. You can change the dates or cancel your booking at any time before the car is handed over.
How can I book/rent a car?
Online on the website in a few minutes: choose the city, dates and car — it is 10% cheaper. Or call us on +38 067 120 7318 (daily, 9:00–19:00) and our manager will find the right car for your plans.
What documents are needed to rent a car?
Ukrainian citizens: passport or ID card, driving licence and tax ID number. Foreign visitors: passport and a driving licence with your name in Latin letters. You can sign the contract on your smartphone.
What are the conditions for renting a car?
Drivers must be 21+ with at least 2 years of driving experience. Younger or less experienced drivers can still rent — with a double deposit.
For how long can I rent a car?
From one day to several months — the longer the rental, the lower the daily price. Want to extend? Let your manager know a day in advance so we can keep the car for you.
What is the fuel policy?
We hand over the car with a full tank — please return it full as well.
What types of insurance are offered and are they mandatory?
All cars are insured (comprehensive KASKO and third-party liability) — it is included in the price. Your maximum liability is limited to the deposit (provided the contract terms are met). Want zero risk? Choose Full Protection.
Is it possible to rent a car without a deposit?
Yes — with Full Protection (from €25 per day) you leave no deposit and are not liable for damage to the car (provided the contract terms are met). Only a €100 guarantee deposit is blocked (€1,000 for premium cars) and it is released after you return the car.
Do I need to make a deposit and how is it returned?
The deposit is from €400 depending on the car class. It is not charged — the amount is blocked on your card in hryvnias and released right after you return the car; when the funds become available again depends on your bank. Prefer not to block money? Choose Full Protection.
Is it possible to travel outside the region or country?
Across government-controlled territory of Ukraine. You may not enter combat zones, temporarily occupied territories or come within 50 km of them — this is a condition of the rental contract.
Trips abroad — to EU countries and Moldova with the Travel Abroad service (from €250), only with the car returning to Ukraine. Please let us know 3–4 days before the trip.
How much does it cost to register an additional driver?
€20 per day for each additional driver, capped at €100 for the whole rental. You can add one or more drivers.
Is roadside assistance included and how can I call it?
Yes, free of charge. If something happens to the car, call us on +38 067 120 7318 or message us in any messenger listed under Contacts — our manager will help. In an accident, call the police on 112 first.
What happens if I return the car late?
Running a little late? The first 2 hours after the agreed return time are free. If you need longer — for example, because of an air raid alert — just call your manager and we will extend the rental by another day at your rate.
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Car rental across Ukraine
Renting a car solves your transport needs faster and more cheaply than buying, leasing or calling a taxi every day. NarsCars provides car hire across Ukraine and has been in the market for over 10 years, since 2016. The company operates in more than 20 cities — 8 own offices plus car delivery to other cities — with a fleet of over 180 cars, from economy and crossovers to minivans, pickups and premium. You can book a car online on the website in a few minutes — and it costs 10% less.
Cities where you can rent a car
NarsCars has its own offices in Kyiv, Lviv, Odesa, Dnipro, Kharkiv, Uzhhorod, Ivano-Frankivsk and Rivne. The schedule is the same in every city:
- Sales team (bookings and enquiries) — daily from 9:00 to 19:00: phone +380 67 120 73 18, Telegram, Viber, WhatsApp. You can book a car online on the website at any time — a manager will confirm the booking during working hours.
- Car pick-up and return — daily from 9:00 to 18:00: at the office, at the railway station or at your address.
- Outside working hours (18:00 to 9:00) pick-up and return are by arrangement, with a €45 surcharge.
To Poltava, Zaporizhzhia, Mykolaiv, Vinnytsia, Kryvyi Rih, Chernihiv, Chernivtsi, Cherkasy, Ternopil, Zhytomyr, Lutsk and Kropyvnytskyi, the car is delivered to your address. The full list of addresses with maps is on the all cities and rental points page.
Rates, protection options and return rules are the same in every city — one standard wherever you pick up the car. You don’t have to return the car where you got it: a return in another city is arranged with the One Way option. We also deliver outside the office — to your hotel, station, business centre or any address.
You may drive within government-controlled territory of Ukraine; you may not enter combat zones, temporarily occupied territories or come within 50 km of them — this is a condition of the rental contract. Travel to EU countries and Moldova is possible with the Travel Abroad option, with the car returned to Ukraine only — details on the car rental abroad page.
Car classes and what they are for
Choose the segment that fits your trip. The NarsCars fleet has seven classes:
- Economy — MG ZS. A low daily rate makes it ideal for city trips and short business trips.
- Mid-size — MG ZS 2025. More comfort at a moderate price.
- Business — Toyota Camry 2024, Toyota Camry Hybrid 2024. A spacious rear seat makes long motorway drives less tiring.
- SUV — Suzuki Vitara, Suzuki S-Cross, Renault Duster, Mitsubishi ASX, Mitsubishi Outlander, MG One, MG HS, Volkswagen T-Roc, Hyundai Tucson, Ford Kuga, Toyota RAV4 Hybrid, Skoda Kodiaq, Volkswagen Tiguan 2026, Volkswagen Tayron 2026. For trips out of town, winter roads and family travel.
- Minivans and vans — 7-seat Peugeot Rifter, Peugeot Traveller, Citroen SpaceTourer, Fiat Scudo, 9-seat Hyundai Staria. For group transfers, weddings and family trips.
- Premium — Toyota Prado, Volkswagen Touareg. For VIP transfers and corporate events.
- Pickup — Toyota Hilux, Ford Ranger, Peugeot Landtrek. For off-road driving, construction sites and bulky cargo.
You can choose a car yourself or ask our managers — they will match a model to your needs and calculate the rental price with the options you need.
Rental periods: daily, weekly or monthly
The minimum rental is one day, with no maximum. A day is exactly 24 hours from when you receive the keys. Running a little late? The first 2 hours after the agreed return time are free. If you need longer — for example, because of an air raid alert — just call your manager and we will extend the rental by another day at your rate. The daily rate includes up to 300 km.
Daily rental suits 2–5 day business trips, weddings, family trips out of town and a replacement while your own car is being repaired. For rentals of a week or more the daily rate is lower than the 1–3 day rate, and it keeps falling with each longer period — 10–25 and 26+ days.
Monthly car rental from 26 days gives the lowest daily price. All maintenance during a long-term rental is covered by NarsCars — scheduled servicing every 10,000 km, and during a lengthy repair you get a replacement car of the same class with no downtime. The monthly mileage limit is 4,500 km, and the Unlimited Mileage option removes it for the whole term.
Car rental without a deposit: Full Protection
As standard, a security deposit is blocked on your bank card — from €400 depending on the car class. The money is not charged: it is released after the car is returned undamaged.
If you’d rather not block a large amount on your card, NarsCars offers the Full Protection package. This is how no-deposit, zero-excess car rental works: instead of the standard deposit, only a refundable guarantee deposit of €100 (€1,000 for the premium class) is blocked; it covers traffic fines and other compensation under the contract. If there are no violations, the deposit is released on the day you return the car.
What the Full Protection package includes:
- zero financial liability for body damage and accidents;
- theft cover;
- wheel and glass protection;
- car wash;
- war-risk cover.
The protection applies on one mandatory condition: after an incident the driver stays at the scene, calls the police on 112, notifies the insurance company and contacts NarsCars. If the incident is not officially recorded, the repair costs are borne by the renter regardless of the option chosen.
Self-drive and with a driver
Self-drive is our main rental format. The mileage limit is 300 km per day and up to 4,500 km per month, and the Unlimited Mileage option is available for intensive routes. If several people will take turns driving, each additional driver is added as a separate paid option.
Car hire with a driver is available to both private customers and companies — as a one-off booking or a long-term contract with a dedicated driver. Details are on the car hire with driver page.
Who can rent: age, experience, documents
The contract is issued to a driver aged 21 or over with at least 2 years of driving experience.
Ukrainian citizens need a passport or ID card, a driving licence and a tax ID number. Foreign nationals need a national passport and an international driving permit, or a national licence with the name in Latin letters. The contract can be signed remotely or at the office — either way takes 10–15 minutes. The full rental terms are published on the website. The full rental is paid before the trip starts. We accept Visa/Mastercard, Apple Pay and Google Pay, and bank transfer with VAT for legal entities; non-profits and non-VAT-registered organisations get an invoice without VAT.
What the rental price depends on
The car class sets the base daily rate — economy is the most affordable, and the price rises through mid-size and business to SUVs, minivans and premium. The rental length works as a discount: the 4–9 day rate is lower than the short-term rate, a further discount applies from 10 days, and at 26+ days the daily price is the lowest in the grid. For example, an MG ZS or Suzuki Vitara costs €37 per day for 1–3 days and €25 from 26 days.
In summer and during holidays demand and rates go up, while in the off-season prices fall. Full Protection adds a fixed surcharge but removes the large deposit hold on your card. All options and prices are listed in the services and options section.
Booking online reduces the base rate by 10% for all classes, and the exact price is calculated automatically when you choose the model and dates in the catalogue. Companies and international and non-governmental organisations get separate terms and a bilingual contract (Ukrainian and English) — see the car rental for business page.
How to book a car
The process takes a few steps:
- Choose the car and dates. The website catalogue shows current availability in each city.
- Confirm the booking. Book on the website, through our call centre at +380 67 120 73 18 (daily 9:00–19:00) or via Telegram, Viber or WhatsApp. If your plans change, the booking can be cancelled or moved free of charge at any time before pick-up.
- Sign the contract and pick up the car. Documents are signed on your smartphone in 10–15 minutes. At pick-up you and the manager inspect the body and interior, and the car’s condition is recorded in the handover report. The car is handed over with a full tank and a set of keys.
- Drive and return. Our support team is available throughout the rental — by phone, website chat or messenger. Return the car with a full tank at the agreed time and place. Want to extend your rental? Let your manager know a day in advance so we can keep the car for you.
Why NarsCars
The company has been in the market for over 10 years, since April 2016, and has grown to more than 20 cities with a fleet of over 180 cars. Customers have left over 1,300 Google reviews with an average rating of 4.9.
Every car is checked before each rental and insured under CASCO and compulsory motor third-party liability policies. Signing the contract takes 10–15 minutes, and documents can be shared via the Diia app. Our managers are available daily by phone, chat, Telegram, Viber and WhatsApp.
Car rental prices in Ukraine
| Car brand and model | Car rental price |
|---|---|
| Volkswagen Tiguan 2026 | from 53 € / per day |
| Suzuki S-Cross | from 36 € / per day |
| Volkswagen T-Roc | from 41 € / per day |
| Ford Kuga | from 45 € / per day |
| MG ZS | from 25 € / per day |
| Toyota RAV 4 Hybrid | from 53 € / per day |