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  2. Answers to frequently asked questions about car rental and leasing

Answers to frequently asked questions about car rental and leasing

  1. 1. What are the requirements for a car renter?

    - everything is very simple here:

    - at least 23 years old;
    - driving experience from 2 years.

    The decision to admit a driver who does not meet these requirements is made individually.

  2. 2. What documents are needed for booking?

    - passport;
    - driver's license;
    - TIN (for citizens of Ukraine).

  3. 3. Can I only drive in the city?

    - moving on a rented car is possible throughout Ukraine, with the exception of the uncontrolled territories, the Autonomous Republic of Crimea and the exclusion zone (Chernobyl).

  4. 4. Is insurance included in the price?

    - yes, insurance is included in the price.

    Your maximum liability in the event of damage to the vehicle or an accident is the amount of the deposit.

    For this, all conditions of the contract must be observed.

  5. 5. Is a credit card required to book a car?

    - the most convenient way to pay for our services is to pay by credit card.

    But even if it so happens that you have cash, the rent can be paid in cash in national currency.

    It is the same for posting a deposit.

  6. 6. Is it possible to return a car in another city?

    - yes, there is a "One way" service - you can return the car in another city.

    This service is paid, the cost depends on the distance between settlements.

  7. 7. Do you have an office at the airport?

    - yes, in most airports our offices are located directly in the terminals (details in the contact section).

    In those airports of the country where there are no offices, we provide cars and our staff will meet you at any time of the day.

  8. 8. Do I have to pick up the car from the office or I can get the car at the address?

    - car delivery is possible at the client's address anywhere in Ukraine.

    The service is paid.

  9. 9. How can I book a car?

    - you can book a car on the website, in the application, or simply by calling the contact center.

  10. 10. Are there any mileage restrictions?

    - 300 km of mileage across Ukraine is provided for 1 day of rent, the mileage is summed up for the number of days.

    There is also an option "Unlimited mileage" - it's cost is 10-30 US dollars (for details, check with the call center operator).

  11. 11. What is a deposit, why do I need to leave it?

    - the deposit is your maximum responsibility in the event of damage to the car or an accident. For this, all conditions of the contract must be observed.

  12. 12. How to rent a car without a deposit?

    - drivers who have reached the age of 23 can rent a car for a period of 3 days or more without paying a deposit.

    To do this, you need to buy a liability reduction option with a selected collateral reduction level - 50 or 100%.

  13. 13. Can I return a dirty car?

    - yes, you can. When returning a car, do not waste your time on washing - our managers will do it for you. To do this, it is enough to pay for the washing service at the time of returning the car.

    When renting a car with extended insurance options, a car wash is included in the price.

  14. 14. Can I take a car for a taxi?

    - it is prohibited to use a rental car for a taxi!

  15. 15. What to do if the car breaks down on the road?

    - if it is not possible to eliminate the breakdown promptly, the NarsCars company provides replacement vehicles.

  16. 16. How do I pay my rent?

    - cash;
    - payment cards Visa/Mastercard.

  17. 17. Crossing the border

    - departure outside the borders of Ukraine is impossible.

  18. 18. 24/7 support?

    - of course yes!

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