Help center

The driver must be at least 21 years old, with at least 2 years of driving experience and a valid driving licence.

Drivers under 21 or with less than 2 years of experience can rent a car with a double deposit.

Yes, in this case you can rent a car from NarsCars. Driving licenses of other countries are recognized by the legislation of Ukraine.

• Ukrainian citizens: passport or ID card, driving licence and tax number (IPN).
• Foreign citizens: national passport and an international driving permit, or a national driving licence with the name in Latin letters.

Paperless: you sign the contract on your smartphone and can share documents via Diia or send them electronically.

You can book a car on the website 24/7 — online booking is 10% cheaper. Or call our call centre, open daily 9:00–19:00: a manager will help you choose a car class and make the booking.

Yes, a rental car can be driven by two, three or more drivers. When booking, just select the option “Add. driver". We request the data of the second and subsequent drivers only after receiving and processing the car rental order.

In theory - in accordance with the General Terms and Conditions - we require you to place a car rental order at least 24 hours before the scheduled date of its submission.

In practice, if we have a car and there are no other logistical problems, we can deliver the car to the client even within 2-3 hours from the moment of receiving the car rental order.
However, you should remember that the number of cars in the NarsCars fleet is limited, so if you need a car for the weekend, "long weekend", Easter, Christmas, New Year or summer holidays, you need to book even a few weeks in advance.

Yes, but we never give a 100% guarantee for a specific car model for short-term bookings (1-29 days). However, we guarantee that you will receive a car from the price group you have chosen or higher - of course, at the booked price.

This is due to the fact that NarsCars cars are in constant motion, they do not stand still and do not wait for a client who has booked a car, for example, 2 months. Due to the huge number of random events such as car damage, breakdowns, lost keys, etc. in car rentals, we cannot determine if car availability will change.

You can change or cancel your booking free of charge at any time before pick-up.

One day (24 hours). The longer the rental, the lower the daily rate, and booking on the website gives you 10% off.

Yes. We will rent you a car with a double deposit — all other conditions are the same as for everyone.

Yes, all types: infant carrier, child seat and booster. The price is €15 per day. Just specify what you need when booking, and the seat will be waiting in the car.

Yes. Offices hand over and accept cars daily 9:00–18:00. Between 18:00 and 9:00 — by arrangement with your manager, for €45. Learn more

Ukrainian airports are currently closed to flights, so there is no airport pick-up. You can get a car at a NarsCars office free of charge, or have it delivered to a railway station, hotel or any address — €45 within the city. Learn more

No. We can deliver the car to your address, railway station or hotel: €45 within the city, €45–170 outside it. Pick-up and return at an office are free. Learn more

Of course, the work phone of the Driver who will deliver the rented car to a particular city can be obtained by contacting our hotline (+38 067 120 7318) or via the chat available on our website, as well as by e-mail. ([email protected]).

The car is handed over with a full tank and must be returned with a full tank.

Please return the car as clean as you received it. If it is returned dirty, a car wash costs €45. With Full Protection, the car wash is included.

The terms of the car rental agreement are available on our website in the tab: Download

You can drive anywhere in government-controlled Ukraine. You may not enter combat zones, temporarily occupied territories, or come within 50 km of them; this is a condition of the rental contract.

To EU countries and Moldova — with the Travel Abroad service (from €250), with the car returned to Ukraine only.

Yes, with the One Way service — from €170, depending on distance. You can return the car in any city with a NarsCars office: Kyiv, Lviv, Odesa, Kharkiv, Dnipro, Uzhhorod, Ivano-Frankivsk, Rivne.

The limit is 300 km per day, counted in total over the whole rental, but no more than 4,500 km per month. Kilometres over the limit are charged at the company rates.

Don’t want to count kilometres? Add Unlimited Mileage: €25 per day, capped at €125 for the whole rental.

It is forbidden to use a rental car for a taxi!

Yes, if the car is not booked for those days. Let your manager know at least one day before the rental ends and pay for the extra days. The price in your contract for the already paid period does not change.

Yes. Please let us know at least 4 hours before the new return time.

Yes, to EU countries and Moldova with the Cross-border travel service (from €250). The trip must be agreed with the manager when booking, and the car is returned in Ukraine. More details

To temporarily occupied territories, combat zones, the Chornobyl exclusion zone, or within 50 km of them — not without our written approval.

Yes. Just return the car clean: if washing or dry cleaning is needed after your pet, it is charged separately (€45–130).

No — this also applies to e-cigarettes and heated tobacco devices. A smell in the cabin is fined €130.

Fines for violations during the rental are paid by the driver. You will get an SMS about a traffic fine right away — pay it and the matter is closed. If we paid the fine, you reimburse the amount plus an administrative fee of the same amount.

Parking fines may arrive even several months after the rental — in that case we will notify you, and they must be paid within one day.

Fully charged — please return it fully charged as well.

Yes, you can rent a car from NarsCars. We do not require a credit card when renting a car, payment for car rental can be made with a regular payment (debit) card.

The renter must pay with their own card. The exception is companies: if a company rents a car for its employee, it pays by invoice via bank transfer.

• Visa and Mastercard, including cards issued by foreign banks.
• Apple Pay and Google Pay.
• Payment by invoice; for companies — bank transfer with VAT.
• Online payment on the website — booking is 10% cheaper.

Our staff who hand over cars carry card payment terminals. Cash is not accepted.

Yes, we can issue VAT invoice for car rental.

The deposit is an amount blocked on your card for the rental period; it is not charged. It depends on the car class — from €400. We release it right after the car is returned; when the funds become available again depends on your bank.

In case of an accident without Full Protection, the deposit is retained as a penalty under the rental contract. With Full Protection, no car deposit is needed — only a refundable deposit of €100 (€1,000 for premium class) is blocked.

All car rental prices shown on our website are in gross amounts and include VAT.

Unfortunately, American Express cards are an exception for NarsCars.
Payment by American Express card for car rental in NarsCars is not possible.

We unblock the deposit right after the car is returned. When the funds reappear on your card depends on your bank.

Let us know about the delay on +38 067 120 7318 or at [email protected]. Running a little late? The first 2 hours after the agreed return time are free. If you need longer — for example, because of an air raid alert — just call your manager and we will extend the rental by another day at your rate.

• Do not leave the scene.
• Call the police on 112.
• Notify the insurance company and NarsCars.

If the incident is not officially recorded, the renter is fully liable for the damaged car — even with Full Protection.

In the event of a rental car breakdown, contact our hotline immediately.

If the defect has been reported to the Customer Service Department at tel. +380671207318 or e-mail ( [email protected] ) immediately after renting a car - of course, you will receive a refund for changing a light bulb or for replenishing the missing washer fluid in a rented car. Unfortunately, accidents can happen to anyone.
However, if you use the car for several hours, days or weeks, and the rented car has a burnt out bulb or washer fluid, due to the fact that these are typical working parts of the car, you must replace / replenish them yourself and at your own expense - for safe and a comfortable journey.

No. A replacement car is free if your car breaks down, if you simply want to change cars, or after an accident that was not your fault.

If the accident was your fault, the terms of the rental contract apply.

Comprehensive (KASKO) insurance does not cover damage from shelling and hostilities — that is how all insurers work. That is why NarsCars offers War Risk Protection: you can add it separately, and it is already included in the Full Protection package. With it, you don’t have to worry about such cases. We especially recommend it if you are travelling to frontline regions.

The first 2 hours of delay are free. If you are running later, just call the manager — we will extend the rental by a day at your rate.

Yes. After your first rental you get a 5% voucher for the next one. Regular customers get loyalty discounts:

• 5% — 2–4 rentals;
• 10% — 5–7 rentals;
• 15% — 8–11 rentals;
• 20% — 12+ rentals.

Online booking on the website is an extra 10% cheaper.

• Online booking on the website is 10% cheaper.
• After your first rental — a 5% voucher for the next one.
• Loyalty programme for regular customers: 5% — 2–4 rentals, 10% — 5–7, 15% — 8–11, 20% — 12+ rentals.

We post promotions on Instagram @narscars_ukraine.

Add Full Protection to your booking — from €25 per day. Then no car deposit is needed: only a refundable deposit of €100 (€1,000 for premium class) is blocked.

Yes. All cars are insured under CASCO and MTPL — you don’t need to buy a separate policy.

Without Full Protection, in case of an accident the deposit is retained as a penalty under the rental contract. With Full Protection — no deposit and no penalties for body damage, accidents or theft. Learn more